Our Services: 1. Well-trained & experienced staff are to answer all your inquiries in English and Chinese
2. 24 hours for engineer response (all services part 5days in customer hand by Intl' courier).
3. 12 Months guarantee and life-long technical support.
4. Your business relationship with us will be confidential to any third party.
5. Good after-sale service offered, please get back to us if you got any questions.
Nearly 15 years, King Machine has provided bottling & packing equipments of liquid solutions to companies all over the world, water bottling line, juice filling line, carbonated soft drinks turnkey project, oil and soda water bottling line and labeling and packing machinery. All your different requiremts King Machine can always offer you the most professional solutions and turnkey project.
King Machine Company indtroducton: 1. Installation, debug
After equipment reached the workshop of customer, place the equipment according to plane layout we offered. We will arrange seasoned technician for equipment installation, debug and test production at the same time make the equipment reach the rated producing capacity of the line. The buyer need to supply the round tickets and accommodation of our engineer, and the salary.
2. Training
Our company offer technology training to customer. The content of training is structure and maintenance of equipment, control and operation of equipment. Seasoned technician will guide and establish training outline. After training, the technician of buyer could master the operation and maintenance, could adjust the process and treat different failures.
3. Quality guarantee
We promise that our goods are all new and not used. They're made of suitable material, adopt new design. The quality, specification and function all meet the demand of contract. We promise that the products of this line could storage for one year without adding any aseptic.
4. After sales
After checking, we offer 12 months as quality guarantee, free offer wearing parts and offer other parts at the lowest price. In quality guarantee, the technician of buyers should operate and maintain the equipment according to seller's demand, debug some failures. If you could not solve the problems, we will guide you by phone; if the problems are still can not solve, we will arrange technician to your factory solving the problems. The cost of technician arrangement you could see the cost treatment method of technician.
After quality guarantee, we offer technology support and after sales service. Offer wearing parts and other spare parts at favorable price; after quality guarantee, the technician of buyers should operate and maintain the equipment according to seller's demand, debug some failures. If you could not solve the problems, we will guide you by phone; if the problems are still can not solve, we will arrange technician to your factory solving the problems.
FAQ Q1: Do you have reference project?
A1: We have reference project in most countries,If we get the permission of the customer who has brought the machines from us ,we can tell you their contact imformation,you can go to vist their factory.
And you are always welcome to come to visit our company,and see the machine running in our factory,we can pick you up from the station near our city.
Contact our sales people you can get video of our reference running machine
Q2: Do you have agent and after-service stations?
A2: So far we have agent in Yemen,Nigeria,Dubai,India,Kenya,Dubai welcome to join us!
Q3: Do you provide customized service
A3: We can design the machines according your requirements(materil ,power,filling type,the kinds of the bottles,and so on),at the same time we will give you our professional suggestion,as you know,we have been in this industry for many years.
Q4: What's your guarantee or the warranty of the quality if we buy your machines?
A4: We offer you high quality machines with 1 year guarantee and supply life-long technical support.
Q5: How long time for installation?
A5: According your machines order,we will send one or two engineers to your plant,it will take about 10 days to 25 days.
